Explore features that make Siptones the best Outbound Contact Center service provider on the market.

100% Cloud-Based

A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

Real-Time Agent Reporting

Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

Call Recordings

Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Open API

Our API integrates with 100 industry-leading software providers that harness the powerful technology you need.

Get Access To Core Turnkey Features

  • Built-In Softphone
  • Agent Chat
  • Pause Code Tracking
  • Call Dispositions
  • Dynamic HTML Scripting
  • Agent Lead Search
  • Custom Web Pops
  • Custom Data Forms
  • Call Tracking

Outbound Calling

Customize every campaign by selecting from an advanced feature set for best performance.

  • Agent or Campaign Callbacks
  • Alternate Number Dialing
  • Answering Machine Detection
  • Area Code Caller ID (ACCID)
  • Custom Recycling Rules
  • Custom Safe-Harbor Settings
  • Custom Transfer Presets
  • External and Internal Call Transfer
  • List Override Options
  • Outbound Lead Posting
  • Multi-List Dialing
  • Outbound Campaign Reporting

Built-in & Fully Integrated Payment System

Give agents access to payment details for all past payments while providing customer service support that is relative to payments made through any channel, supported by the Velocity Payment System.

  • Credit card & ACH processing
  • Real time & scheduled payments
  • Customer profile creation & management
  • Transaction search functionality
  • Integrated Online Reporting
  • Bill lookup & payment stored payment methods
  • PCI, CACHA & HIPAA Compliant

Popular Integrations

We created Siptones knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. We integrate with over 100 CRMs, in addition to other popular software solutions.

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